When faced with a complex problem, a team can easily turn to the first solution that comes to mind. Yet how we frame the question also determines where we direct our effort. A poorly framed question can send well-intentioned work in the wrong direction.
Reframing the question
Systematic problem-solving approaches help clarify a problem's boundaries, contradictions, and available resources. As these become clearer, we can better see which solutions are worth working on.
Systematic thinking and creativity together
Methods such as TRIZ draw on patterns from millions of previously solved problems to present teams with tested directions for solutions. This is one way to pursue creative work without leaving it to chance. Creativity expands the options, while analysis helps evaluate them. Using both together can help us make decisions faster and on firmer ground.
To begin, write the problem in a single sentence and question every word. Then identify contradictions and system boundaries, and reframe the problem in three different ways. Test the most promising definition in a small exercise. Recording what you learn helps track how the thinking holds up in practice.
